We are offering the eSignature service through DocuSign as an enhancement to the current account opening tools available to you in the Account Wizard and LaserApp platforms. If you choose to use this additional technology service, you must acknowledge and agree that you understand that the service has certain limitations and that you have responsibilities.
Responsibilities
You are responsible for reviewing each document before you send it out to clients for electronic signature.
For each document, review and assess if the document is eligible for eSignature.
If a document is eSignature eligible, you must review that document and assign the appropriate Signer to each Signature or Initial Here field.
If you do not assign a signer in a required signature spot, the client will not be able to eSign the form when they receive it in the DocuSign environment.
If a required signature or initial here field is missing, it will be rejected by compliance, and you will be required to secure a new, signed document from the client that is in good order.
If a document is not eligible for eSignature, it is your responsibility to determine if the item requires an original signature.
Items that require original signatures can be delivered to a client electronically, but cannot be eSigned or returned using the Fax service in DocuSign.
If n document is not eSignature eligible and does not require original signatures, your client can print off the form, sign it and fax the completed document back to an 800 number using the DocuSign Fax Cover Sheet. This cover sheet is barcoded and will electronically join the faxed documents with the esigned DocuSign envelope.
It is your responsibility to ensure that clients signing the documents understand what must be completed on the documents. This responsibility is the same whether forms are completed electronically or on paper.
You are responsible for helping clients walk through the electronic signing process on DocuSign's system, including
Validating their Identification
Agreeing to the eSignature Disclosure
eSigning all eligible documents
Using the Fax service, if applicable
Attaching documents,if applicable
Managing documents that require an original signature if they were sent in the DocuSign envelope with other eSignature eligible documents.
E-signed documents go through the missing information review process, just like all other paperwork received by the home office. If information is missing, you may be required to have clients complete and resign corrected documents. This may require you to deliver a new set of documents to the client for eSignature.
Clients must fill in both the eSignature and date signed field in every required signature spot. Signatures missing signature dates will be rejected.
Limitations
eSignature is not appropriate for every document or situation. Below is a list of common situations when you cannot use eSignatures to complete the paperwork. This is not an exhaustive list, but it does cover the most common situations.
Product Sponsor does not support eSignature: Many product sponsor's do not yet support eSignature. Each product company controls their LaserApp document library and determines if they will allow eSignatures on their documents.
Notary Required: If the document requires a notary to verify the signer's signature, the document cannot be eSigned
Signature Guarantee Required: If the document requires a signature guarantee, the document cannot be eSigned.
Witness Required: If a witness of the signature is required, the document can be eSigned, but the in-person signing process must be used with both the signer and the witness. Remote signing cannot be used to complete documents where a witness is required.
Original Paperwork Required: If an original signature is required on a document, it cannot be eSigned.
Brokerage (National Financial) Items
Transfers (TOAs): TOA forms that have been e-Signed may or may not be accepted by the delivering firm. Therefore, at this time, we cannot accept eSigned ACAT forms. Please be aware that NFS does enable this form for eSignature in their LaserApp library.
Check-Writing Signature Cards: These are designed for signature-comparison purposes and must therefore reflect the client’s actual, physical signature.
Technical Support
Direct technical support for DocuSign & eSignatures will not be offered to clients. However, the BFC Help Desk will work with you or your staff to resolve technical issues when they occur.
In some situations, it may be necessary to talk to your client to find a resolution. In order to offer your clients the best experience possible, we will require that you or a staff member from your office be on the call with the client. This will help us offer your client and you the fastest resolution for any issue. This is particularly important in cases where a resolution may require resending documents to your clients for eSignature.To get started, you will need all of the following things:
A User ID and Password to sign on to one of the portals:
A LaserApp Anywhere Account
You will need a User ID and Password to sign on to LaserApp Anywhere: https://www.laserapp.net/forms/anywhere?action=usrlogin
Single Sign On configured within your portal profile for LaserApp Anywhere
A DocuSign Account
You will need a UserID and Password to sign on to www.docusign.net
Single Sign On credentials for DocuSign added to your LaserApp Anywhere profile.
Step by step instructions for how to setup single sign on can be by clicking on the below topics: