This process allows for automated negative-response letters to be sent after 36 months have passed since the last Client Account Form.
- A letter with the current information will be sent to the client, for each active registration type with the BD and RIA. If client’s do not respond, the information will be considered current for 36 months
- Representatives responsibility is to review all clients with expired CAFs to mark as Ready to Mail, Deceased, Account closed or Request an exception
- This does not eliminate the requirement to obtain a new Client Account Form when suitability /financials have changed or when a new transaction is submitted for the client
Step-By-Step Guide
- Review each item in "Not Reviewed" Status - This will be all CAFs currently expired.
- For each account, review the address. If not accurate, submit an address change in the Wizard.
- For each item, mark as one of the following statuses: (1) Deceased, (2) Closed (3) Ready to mail, (4) Request exception (for duplicates or items that do not fall in the above categories)
- Repeat steps 2 & 3 for items in the “Reassign to New Rep” status.
